This is what you must say at one of those present moments. It’s one of those people that will never retaliate so they say all the stuff that is triggered to get you to talk with ‘not like’. A person collects those scraps as drivers and implements them on you. While inside out you either fill with what the person likes in the case where you need a line. “Line please!” Or it is really true about what side of the desk you are on; it’s a staff client relationship. For this latter case you don’t get a chance to confront with your feelings because it is removed from the context. It is usually better to not go out of your way because it is well messy. So try to work in a way that you stay with the ones like you. So, here is what you should say in a present moment;
I get it. It is all up to me; Is that right? I’m supposed to take a prerogative. I know this one. You offer a service. Then you use the system to break it down. If it is a service, and I think it is, I’m going to tell you; you haven’t been updated. The whole key to working the wrinkle out of this old system is to realize A person shouldn’t suffer.
I especially like this passage because if the person is that well able to manage a social exchange they are certainly subject to the idea that, though PI is a number, you are a person and that you deserve to be talked to as if you are the correct person.